In fact, we are so passionate about customer focused business that we are part of Real Service – specialists in real estate customer service.
Real Service is comprised of a group of real estate owners that represents a sizeable proportion of the UK industry with gross assets in excess of £100bn, its aim is to deliver Customer Inspired Performance – something that we believe we excel in.
See what our customers had to say about Lingfield Point in this year’s annual customer satisfaction study, an independent research project conducted for us by Real Service. A research project that we pay close attention to because it’s only through acknowledging your customer’s feedback that you can recognise your strengths, and tailor your customer service to meet their needs.
“All the staff are very friendly, approachable and up front. They’re honest and go out of their way to be as helpful as possible. They are proactive and nothing is too much trouble.” NAAFI
“I would recommend this site due to the location, security and service at Lingfield Point.” County Durham and Darlington NHS Trust
“We have a good working relationship. Everything appears to be easy. This makes my job a lot easier!” Student Loans Company
“This is an important point; they are nice people and good to deal with.” Recognition
“They understand what we do as a business and are responsive if we need additional temporary space. They’re very quick and accommodating with that.” Capita Business Services, Record Storage
“For our lovely sunflower seeds. What a lovely idea. I can’t wait to see the Powerhouse completed. It’s lovely to see an estate like this be more than just a collection of buildings. A real sense of community is developing. Initiatives like this only serve to support that community feeling. Off home now to get planting!” Catherine Peacock, Partnership Performance Officer, Xentrall Shared Services